OPT-KSZ96SC
 

Customer Service

Location

198 Pickering Rd, Rochester, NH 03867, USA

Job Type

Full Time, 1st Shift

Publisher Name

Jaeger USA, Inc.

Published Date

Jaeger USA, Inc.

Are you looking for a new challenge? Passionate about innovation? Do you want to work for a company that values integrity, teamwork, and loyalty?

About the job

Job Duties and Responsibilities for our Customer Service Representative are to work directly with customers; either by telephone, electronically or face to face. Respond promptly to customer inquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle product and service inquiries. Provide pricing and delivery information when necessary. Perform customer verifications. Set up new customer accounts.

Requirements

Customer Service Responsibilities

Deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts.

Main Job Duties and Responsibilities

deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process

Benefits

Health, Dental, Eye Coverage Available after 60 days

About Us

Jaeger USA, Inc. is located in Rochester, NH. We manufacture and sells custom private label components for the Construction and Shoe, Leather, and Textile Industries as well as have Toll Coating Capabilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Jaeger USA, Inc. is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

Address

198 Pickering Rd, Rochester, NH 03867, USA

Jaeger USA, Inc.

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